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LEADERSHIP
Traits of effective leaders
Creating a trust culture
Motivating your team
Looking after your team
Leading through failure
Leading through change
Mentoring others
Driving Innovation
Inspiration
Emotional intelligence
Presentation skills
MANAGEMENT ESSENTIALS
A management mindset
Decision making for managers
Performance reviews
Hiring
Project Management
Managing your team
Giving and receiving feedback
Organisation skills
Effective meetings
Motivating your team
EQUALITY AND DIVERSITY
Unconscious bias
Bullying and harassment
Direct & indirect discrimination
Gender equality
Introduction to Neurodiversity
Neurodiversity for managers
Achieving equality and diversity
What is equality and diversity?
Equality law basics
Gender identity
Neurodiversity for managers
HEALTH AND SAFETY
A safety state of mind
Fire safety
First aid: emergencies
First aid: minor injuries
Manual handling
Working when seated
Organisation skills
Slips, trips, falls and ladders
Working at height
COSHH basics
Personal protection equipment
Food safety
PRODUCTIVITY
A healthy routine
Building better habits
Effective meetings
Managing stress
Organisation skills
Productivity
Communication
Making good decisions
Project management
Problem solving
Digital research
MENTAL HEALTH AND WELLBEING
Introduction to mental health
Building better mental health
A wellbeing mindset
Weathering the storms
Discussing your mental health
Discussing other’s mental health
Stigma & mental health
The wellness myth
Managing stress
Dealing with change
Dealing with uncertainty
TEAMWORK AND COMMUNICATION
Teamwork
Communication
Dealing with conflict
Working together online
Giving & receiving feedback
Using email effectively
Instant messaging
Respect in the Workplace
Effective meetings
Emotional intelligence
Driving innovation
THINKING SKILLS
Critical thinking
Creativity
Emotional intelligence
Flexible thinking
Making good decisions
Learning to learn
Problem solving
Inspiration
Curiosity
GOVERNANCE AND COMPLIANCE
What is corporate governance?
Bribery and corruption
Competition law
Copyright
Understanding GDPR
Whistleblowing
Money laundering
Information security
Treating customers fairly
Business ethics
CUSTOMER SERVICE
Customer service essentials
Dealing with complaints
Negotiating
Brand awareness
Treating customers fairly
Listening with empathy
The power of listening
Trial closing
project management
Overcoming barriers to communication
SALES
Building product value
Understanding needs
Power of listening in sales
Trial closing
Handling sales objections
Know your sales questions
Building rapport in sales
Behavioural styles in sales
Negotiation
Presentation skills
SOCIAL RESPONSIBILITY
What is Social Responsibility?
Business ethics
Carbon and the climate
Charity and volunteering
Sustainability