Thought-provoking titles which deliver unforgettable learning experiences
LEADERSHIP
Traits of effective leaders Creating a trust culture Motivating your team Looking after your team Leading through failure Leading through change Mentoring others Driving Innovation Inspiration Emotional intelligence Presentation skills Leading with integrity Building relationships as a leader
MANAGEMENT ESSENTIALS
A management mindset Decision making for managers Performance reviews Hiring Project Management Managing your team Giving and receiving feedback Organisation skills Effective meetings Motivating your team
EQUALITY AND DIVERSITY
Unconscious bias Bullying and harassment Direct & indirect discrimination Gender equality Introduction to Neurodiversity Neurodiversity for managers Privilege Achieving equality and diversity What is equality and diversity? Equality law basics Gender identity Neurodiversity for managers
HEALTH AND SAFETY
A safety state of mind Fire safety First aid: emergencies First aid: minor injuries Manual handling Working when seated Slips, trips, falls and ladders Working at height COSHH basics Personal protection equipment Food safety
PRODUCTIVITY
A healthy routine Building better habits Morning motivation Finding your focus Effective meetings Managing stress Organisation skills Productivity Creating a digital culture Collaborating online Making good decisions Project management Problem solving Digital research
MENTAL HEALTH AND WELLBEING
Introduction to mental health Building better mental health A wellbeing mindset Weathering the storms Discussing your mental health Discussing other’s mental health Stigma & mental health The wellness myth Managing stress Good food Positive self-talk Saying the right thing Guided breathing exercise Reflecting on work and life Dealing with change Dealing with uncertainty
TEAMWORK AND COMMUNICATION
Teamwork Communication Communication personality quiz Dealing with conflict Building rapport Why communication matters Giving and receiving feedback Using email effectively Saying sorry Instant messaging Respect in the Workplace Effective meetings Emotional intelligence Driving innovation
THINKING SKILLS
Critical thinking Creativity Emotional intelligence Flexible thinking Making good decisions Learning to learn Problem solving Inspiration Curiosity
GOVERNANCE AND COMPLIANCE
What is corporate governance? Bribery and corruption Competition law Copyright Drink driving Mobile phones and driving Understanding GDPR Whistleblowing Money laundering Introduction to safeguarding Spotting signs of abuse Modern Slavery Business ethics
CUSTOMER SERVICE
Customer service essentials Dealing with complaints Dealing with customer emotions Politeness in customer service Trust in customer service Emotional bank account Negotiating Brand awareness Treating customers fairly Listening with empathy Overcoming barriers to communication
SALES
Building product value Understanding needs Power of listening in sales Trial closing Handling sales objections Know your sales questions Building rapport in sales Behavioural styles in sales Negotiation Presentation skills
SOCIAL RESPONSIBILITY
What is Social Responsibility? Business ethics Social media in the workplace Carbon and the climate Charity and volunteering Sustainability
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